Terms of Service


Effective Date: January 27, 2025

Welcome to Urgent Towing LLC! By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not use our services.

SMS Terms & Conditions

1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

  1. Types of SMS Communications:

If you have consented to receive text messages from Urgent Towing LLC, you may receive messages related to the following:

  • Service Updates

  • Driver Notifications

  • Pick-up and drop-off locations

  • Appointment reminders

  • Follow-up messages

  • Billing inquiries

Example: "Hello, this is a friendly reminder of your upcoming towing service with Ruben from Urgent Towing LLC at Crenshaw Blvd and PCH. The driver's estimated ETA is 5 minutes. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency:
Message frequency may vary. You may receive up to 5 SMS messages per week regarding your towing service.

  1. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

  1. Opt-In Method:

You may opt-in to receive SMS messages from Urgent Towing LLC in the following ways:

  • By submitting an online form

  1. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

  1. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.urgenttowingllc.com/contact.

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

  1. Standard Messaging Disclosures:

  • Message and data rates may apply.

  • You can opt-out at any time by texting "STOP."

  • For assistance, text "HELP" to (424) 444-6008 or visit https://www.urgenttowingllc.com/contact.

  • Message frequency may vary

General Terms of Service

1. Services Provided

Urgent Towing LLC offers towing and roadside assistance services, including:

  • Emergency towing

  • Roadside assistance (flat tire, fuel delivery, battery jump-starts)

  • Flatbed towing

  • Long-distance towing

  • Motorcycle towing

  • Commercial towing for businesses

All services are subject to availability and may vary based on location and circumstances.

2. Service Availability

Our services are available 24/7. However, response times may vary depending on weather, traffic, and other external factors beyond our control. We make every effort to provide timely service but cannot guarantee specific arrival times.

3. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information (e.g., location, vehicle details).

  • Ensure your vehicle is accessible and free of obstructions for towing.

  • Pay for services as agreed, including any additional fees that may apply.

You must be at least 18 years old to request services or have the consent of a legal guardian.

4. Pricing and Payments

  • Quotes: Prices provided are estimates and may vary based on the actual situation (e.g., vehicle condition, towing distance).

  • Payments: Payments are due upon service completion. We accept major credit cards, cash, and other payment methods as specified on-site.

  • Additional Fees: Extra charges may apply for services requiring special equipment or extended time.

5. Refund and Cancellation Policy

  • Cancellations: You may cancel your request for service without penalty if done before a driver is dispatched.

  • Refunds: Refunds are not provided for services already rendered. If you are unsatisfied, contact us to resolve the issue.

6. Limitations of Liability

Urgent Towing LLC strives to provide professional and damage-free service. However, we are not liable for:

  • Delays caused by traffic, weather, or other uncontrollable factors.

  • Pre-existing damage to vehicles or contents prior to service.

  • Losses or damages arising from events beyond our control.

In the event of vehicle damage caused during service, you must report it within 24 hours of service completion for review.

7. Prohibited Uses

You may not use our services for unlawful purposes, including:

  • Transporting illegal substances or goods.

  • Fraudulent service requests.

  • Endangering the safety of our personnel or equipment.

We reserve the right to refuse or terminate services if these terms are violated.

8. Intellectual Property

All content on our website, including text, images, logos, and design, is the property of Urgent Towing LLC and is protected by copyright laws. You may not copy, distribute, or use any content without our express permission.

9. Privacy

Our use of your personal information is governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in the policy.

10. Third-Party Services

Urgent Towing LLC may partner with third-party providers for certain services. We are not responsible for the actions or omissions of third-party providers.

11. Governing Law

These Terms of Service are governed by the laws of the State of California. Any disputes arising from or related to these terms will be resolved in the courts of Los Angeles County, California.

12. Changes to Terms of Service

We may update these Terms of Service from time to time. Updates will be posted on this page with the effective date. Continued use of our services constitutes acceptance of the revised terms.

13. Contact Us

If you have questions about these Terms of Service, please contact us:

Urgent Towing LLC
712 W Florence Ave, Inglewood, CA 90301
Email: support@urgenttowingllc.com
Phone: (424) 444-6008

By using our website or requesting our services, you acknowledge that you have read, understood, and agreed to these Terms of Service. Thank you for choosing Urgent Towing LLC!